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Maison Dermé

Privacy policy

Last updated: October 2026

Maison Dermé (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store and share your personal information, including health information, in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Health Records and Information Privacy Act 2002 (NSW).

Information we collect

We only collect information we need to provide our services safely. This may include:

  • Your name, date of birth, phone number, email and address
  • Health information, such as your medical history, medications, allergies, skin concerns, pregnancy or breastfeeding status, and treatment records
  • Clinical photographs, taken only with your consent
  • Booking and payment details (card payments are processed securely by our booking and payment providers; we do not store your full card number)
  • Messages you send us through our enquiry form, email, phone or social media
  • Basic website usage information collected through cookies

How we collect it

We collect information directly from you when you book online, complete a consultation or medical history form, attend an appointment, submit our enquiry form, or contact us by phone, email or social media.

How we use it

We use your information to:

  • Assess whether a treatment is suitable and safe for you
  • Provide, record and follow up on your treatments
  • Manage your bookings, deposits, payments and appointment reminders
  • Respond to your enquiries
  • Meet our legal, professional and insurance obligations
  • Send you news and offers, only if you have agreed to receive them (you can unsubscribe at any time)

Who we share it with

We never sell your personal information. We only share it where needed to provide our services, including with:

  • Our online booking and payment provider
  • Other health practitioners involved in your care, where required
  • Our IT, website and email service providers
  • Government agencies or others where required or authorised by law

Some of our service providers may store information on servers outside Australia. Where this happens, we take reasonable steps to make sure your information is protected.

Clinical photographs

Treatment photographs form part of your clinical record and are only taken with your consent. We will never use your photographs on our website or social media without your separate, written consent.

Storage and security

We store your information securely and take reasonable steps to protect it from misuse, loss and unauthorised access. Health records are kept for the periods required by law, after which they are securely destroyed.

Accessing or correcting your information

You can ask to see or correct the personal information we hold about you at any time by contacting us. We will respond within a reasonable time.

Cookies and our website

Our website may use cookies to help it work properly and to understand how visitors use it. You can turn off cookies in your browser settings, although some parts of the site may not work as intended.

Questions and complaints

If you have a question or concern about your privacy, please contact us:

Maison Dermé
Shop 6/2 Horwood Place, Parramatta NSW 2150
Phone: 0486 399 529
Email: info@maisonderme.com.au

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or the NSW Information and Privacy Commission at ipc.nsw.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.